TERMS OF USE
Milasha LLC
Last updated: 19 August 2026
1. Company information
Milasha LLC (“Company”, “we”, “us”, “our”) is a company registered in Delaware, United States. The Company operates under the “Lived Fertility” brand. These Terms of Use (“Terms”) apply to all services provided by the Company.
2. Acceptance of terms and contract formation
By submitting an intake form or completing payment for any service, you confirm that you have read, understood, and agreed to these Terms.
Submission of an intake form does not create a contract for services.
A contract for services is formed only when an intake has been reviewed and accepted, and full payment has been received for the agreed session time.
By using the website, submitting an intake form, or completing payment, you also acknowledge that you have read and understood the Company’s Privacy Policy, which governs how your personal data is collected and used.
3. Eligibility and availability
Services are available only to individuals aged 18 years or older. By requesting or purchasing services, you confirm that you are at least 18 years of age.
Services may be made available to clients in different jurisdictions. The Company reserves the right to decline, restrict, or discontinue the availability of services in any jurisdiction where necessary for legal, regulatory, operational, or other legitimate reasons.
4. Nature of services
The Company provides private, experience-based fertility guidance and consultation services under the Lived Fertility brand, relating to fertility, reproductive decision-making, pregnancy, and early motherhood. Services may include guidance on fertility treatment considerations, donor conception, clinic and country considerations, practical decision-making, emotional support, and related topics.
These services are not medical, clinical, psychological, or legal advice. No doctor-patient, therapist-client, or clinical relationship is created.
The Company does not provide emergency support or crisis intervention services.
5. No guarantee of outcomes
No guarantees are made regarding any outcomes, including fertility outcomes, pregnancy outcomes, treatment success, or personal results. All decisions remain the sole responsibility of the client.
6. Client responsibility
You acknowledge that:
you are responsible for your own medical and personal decisions;
you will seek appropriate qualified medical advice where necessary;
you are not relying solely on these services for medical decision-making;
any information provided is for general informational and reflective purposes only and is not a substitute for professional advice; and
all information you provide is accurate and complete to the best of your knowledge.
7. Intake and acceptance
All clients must complete an intake form before a session can be scheduled. Submission does not guarantee acceptance.
The Company reserves the right to accept or decline service requests at its discretion, subject to applicable law.
The Company does not guarantee that its services are suitable for every individual or situation.
8. Payment terms
All prices are listed and charged in United States Dollars (USD).
Payments are processed through Squarespace Payments or other payment providers that may be made available by the Company.
Payment is required only after intake review and acceptance. An invoice and provisional session details will be provided following acceptance of your request.
A session is confirmed once full payment has been received.
If payment is not completed within the stated timeframe, the session may be released.
Payment links are issued for the intended recipient only and may expire or be withdrawn if not completed within the specified timeframe.
The Company reserves the right to review and verify all payments prior to service delivery. If a transaction is suspected to be unauthorized, fraudulent, or subject to dispute, the Company may cancel the booking and issue a refund to the original payment method. The Company is not obligated to provide services where payment cannot be verified.
The Company is not responsible for errors made during payment submission, including incorrect information entered by the client.
9. Cancellation, rescheduling, and missed sessions
Except where applicable law provides otherwise, payments are non-refundable once a session has been confirmed and paid for.
Rescheduling requests must be made with at least 24 hours’ notice and are subject to availability.
If a client does not attend or arrives late, the session will proceed as scheduled and will not be extended or refunded, except where otherwise required by applicable law.
The Company reserves the right to reschedule sessions in exceptional circumstances.
Nothing in these Terms limits or excludes any mandatory cancellation, withdrawal, refund, or other consumer rights that cannot lawfully be waived or excluded under the laws applicable to the client.
Where applicable law provides a statutory cancellation or withdrawal period for remotely purchased services, those rights will apply. If you request that a service begin during an applicable withdrawal period, we may require your express request or consent before providing the service. Where permitted by applicable law, you acknowledge that your right of withdrawal may be reduced or lost once the service has begun or has been fully performed.
10. Continuation support
Continuation support is available only to clients who have completed a consultation session.
Continuation support is provided as a package of two sessions, which must be used within 3 months of the initial consultation.
Unused sessions after the validity period may be forfeited, subject to any rights that cannot be excluded under applicable law.
11. Consultations
Sessions are conducted via video conferencing platforms, typically Google Meet. In certain circumstances, an alternative platform may be used if required for technical or operational reasons. Clients will be informed of the platform at the time of booking confirmation.
Sessions are conducted in English.
Sessions are not recorded by the Company. Clients may not record sessions without the Company’s prior written consent.
All communication relating to intake, scheduling, and services is conducted via email unless otherwise agreed.
The Company is not responsible for delays or issues caused by email delivery failures or incorrect contact details provided by the client.
12. Scope of services
Sessions are limited to the agreed duration. The Company is not obligated to provide ongoing support outside of scheduled sessions unless separately agreed.
13. Time and scheduling
All sessions are conducted in the client’s local time zone as confirmed during booking. It is the client’s responsibility to ensure time zone accuracy.
14. Technical requirements and force majeure
Clients are responsible for ensuring they have a stable internet connection and a functioning device with video and audio capability.
The Company is not responsible for disruptions caused by client-side technical issues, including inadequate equipment or connectivity.
The Company is not liable for delays or interruptions caused by events beyond its reasonable control, including internet outages, platform failures, power disruptions, natural disasters, government actions, or other events beyond its reasonable control.
Where reasonably possible, affected sessions will be rescheduled.
15. Right to refuse or discontinue services
The Company reserves the right to refuse or discontinue services where it reasonably determines that the service is not appropriate, falls outside the scope of the services offered, or where a client engages in abusive, threatening, unlawful, inappropriate, or materially disruptive conduct.
Where the Company declines or discontinues a service before it has been provided because the service is determined to be inappropriate or outside the Company’s scope, any payment attributable to services not provided will be refunded where appropriate.
Where services are discontinued because of a client’s abusive, threatening, unlawful, inappropriate, or materially disruptive conduct, a refund may be refused to the extent permitted by applicable law.
Nothing in this section affects any rights or remedies that cannot lawfully be excluded.
16. Limitation of liability
To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, or consequential damages arising from the use of the services or reliance on information provided through the services, website, or communications, including email, video consultations, messaging platforms, or social media.
All information and services are provided on an “as is” and “as available” basis without warranties of any kind, express or implied, except for warranties or rights that cannot lawfully be excluded.
To the maximum extent permitted by applicable law, the Company’s total liability for any claim arising out of or in connection with a particular service shall not exceed the amount paid for that service.
Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited.
17. Indemnity
To the extent permitted by applicable law, you agree to indemnify and hold harmless the Company, its owner, officers, employees, contractors, and representatives from third-party claims, liabilities, damages, or reasonable expenses arising directly from your unlawful use of the services, your material breach of these Terms, or your infringement of the rights of another person.
This section does not limit any consumer rights or remedies that cannot lawfully be waived or excluded.
18. Chargebacks
If you believe that a payment has been charged incorrectly or that there is a problem with a transaction, you are encouraged to contact the Company first so that the matter can be investigated and, where possible, resolved.
Nothing in this section limits any right you may have under applicable law or through your payment provider.
19. Intellectual property
All content, including but not limited to website text, consultation materials, service descriptions, branding, logos, visual identity, photographs, images, and social media content (including Instagram), is the intellectual property of the Company unless otherwise stated.
You may not reproduce, copy, distribute, modify, or commercially use any content without prior written permission, except where otherwise permitted by applicable law.
Nothing in these Terms grants any license or right to use the Company’s intellectual property.
20. Third-party platforms
The Company uses third-party platforms and service providers including Squarespace, Squarespace Payments, Google and other video conferencing or communications providers, and social media and messaging platforms such as Instagram, Facebook, and WhatsApp.
These third-party services are operated by their respective providers and may be subject to their own terms and privacy policies.
21. Governing law
These Terms and any dispute arising out of or in connection with them are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles, except to the extent that mandatory laws applicable to you provide protections that cannot lawfully be excluded by agreement.
If you are a consumer residing in a jurisdiction that provides mandatory consumer protections, nothing in these Terms deprives you of those protections where they apply.
22. Dispute resolution
If a dispute arises, you are encouraged to contact the Company first so that the parties may attempt to resolve the matter informally.
To the extent permitted by applicable law, any dispute that cannot be resolved informally shall be resolved through binding arbitration in Delaware, United States.
This arbitration provision does not apply where applicable law gives you a non-waivable right to bring proceedings before a court or other competent authority, or otherwise prevents mandatory arbitration of the dispute.
23. Changes to Terms
We may update these Terms from time to time. The latest version will be published on the website with the date of the most recent update.
Changes will apply prospectively and will not alter contractual rights already accrued except where permitted by applicable law.
24. Entire agreement
These Terms constitute the entire agreement between you and the Company in relation to the services, together with any specific booking or service terms expressly agreed between you and the Company, and supersede prior discussions, correspondence, or understandings relating to those services.
Nothing in this section excludes representations or rights that cannot lawfully be excluded.
25. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.
26. No waiver
Failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
27. Assignment
You may not assign or transfer your rights or obligations under these Terms without prior written consent from the Company, except where applicable law provides otherwise.
The Company may assign its rights or obligations in connection with a merger, acquisition, reorganization, sale of assets, or similar business transaction, subject to applicable law.
28. Contact
For any questions regarding these Terms, please contact: